2022 Virtual United Airlines NYC Half Frequently Asked Questions
Find answers below to frequently asked questions about how to complete and upload your race on Strava so that it will count in the results.
If you are experiencing any trouble uploading your race, or if you don’t see your question listed below, contact help@nyrr.org for additional assistance.
General FAQs
Where can I find my race bib?
Your personalized race bib can be found in your confirmation mail (the second email you would have received from NYRR after registering).
I am already registered for the Love of Running tier. How can I upgrade to the Finisher Medal tier?
If you are already signed up for the Love of Running tier, you can just re-register for the Virtual United Airlines NYC Half at the Finisher Medal tier. Once you re-register, you will get all the perks of this tier, including a finisher medal upon race completion. There is no need to cancel your Love of Running tier registration.
How do I update my address or confirm it is correct for the delivery of my finisher package?
To confirm your mailing address is correct or to edit your address, please log into your NYRR account and go to Dashboard > Account Settings > Mailing Address. Please make all updates to your address by March 12.
How do I claim my guaranteed, non-complimentary entry to the 2023 United Airlines NYC Half?
If I am registered for the in-person 2022 United Airlines NYC Half or already earned guaranteed entry to the 2023 United Airlines NYC Half, can I earn additional entry to a future half-marathon through the 2022 Virtual United Airlines NYC Half?
No. Registration for the Guaranteed Entry or Team for Kids tier is not open to runners registered for the 2022 United Airlines NYC Half. All runners can register for the Finisher Medal or Love of Running tier.
Strava FAQs
How do I properly complete my race on Strava?
You must take the following steps in Strava for your virtual race to be counted:
- Set your activity privacy to "Everyone"
- Make sure your activity sport is set to "Run" and update your activity type to "Race"
- Before you finish your race, confirm that you ran slightly over the race distance. Running less than the 13.1-mile distance (or sometimes, even the exact distance) will not count as the completion of your virtual half marathon and trigger the issue of your digital badge by Strava.
- Make sure the activity is a GPS upload. Manual uploads, treadmill runs, and activities where friends have "tagged" you do not count.
Where can I find my Strava subscription trial?
Your Strava subscription trial can be found in your confirmation email (the second email you would have received from NYRR after registering). If you cannot find this email, please contact us at help@nyrr.org.
How can I record my run on Strava? Do I need to use two separate devices?
In order to properly complete your virtual half-marathon, you will need a 13.1-mile GPS activity uploaded to your Strava account. Run with any Strava-compatible tracking device such as a GPS watch and sync your device to Strava, or record your run directly on your phone using the Strava app.
You will only need to upload your run to your Strava profile from one device. However, some runners prefer to run with two devices (such as their GPS watch plus the Strava app as a backup).
Is the race time frame based on my own local time or the New York City time zone?
You should follow your own local time zone for the race time frame. You can start your race any time between Saturday, March 12 at 12:00 a.m. and Sunday, March 20 at 11:59 p.m. You must upload your run to Strava by 11:59 p.m. (in your time zone) on Wednesday, March 23.
Is there a time limit for any Virtual United Airlines NYC Half tier?
No. However, you must complete the full 13.1-mile distance in a single run activity during one calendar day.
Can I complete my virtual half-marathon in multiple runs that add up to 13.1 miles?
No. For all tiers you must complete the full 13.1-mile distance in a single run activity during one calendar day and upload the activity to Strava.
What should I do if my race distance is showing on Strava as slightly less than the half marathon distance of 13.1 miles?
Please try manually updating your activity distance on Strava by following the below instructions:
- Go to your activity page on the Strava website (this feature is currently not accessible in the mobile app).
- Click on the link directly below your current distance listed on the Activity Details page, where it says "Distance(?)" in small letters.
- From the pop-up, click "Correct Distance."
- When the status changes from "Calculating" to "Updated," refresh the page.
If you would like to revert the change, you can click the same link and click "Revert Distance". If this still isn’t properly updating your distance, please contact Strava at support@strava.zendesk.com.
How do I know if my virtual half-marathon has been uploaded, saved correctly, and will count in the results?
Your race has been properly counted if you receive the digital badge in your Strava trophy case and your name is listed on the challenge leaderboard.
Race results will be available on the NYRR Results site and in your NYRR dashboard by Thursday, March 24.
United Airlines NYC Half App Powered by TCS App FAQs
Who can use the app for the Virtual United Airlines NYC Half?
All participants registered for the Virtual United Airlines NYC Half have the option to use the United Airlines NYC Half app to track the virtual race.
How do I record my Virtual United Airlines NYC Half in the app?
Download the app for Android or iOS using this link, and follow the instructions below for how to record your Virtual United Airlines NYC Half activity using the app:
- Log in using your NYRR username and password.
- Connect your United Airlines NYC Half account to your Strava account (please make sure you connect your United Airlines NYC Half account to the same Strava account your NYRR account is connected to).
- Go to My Race Details and start the Virtual Race during the time period.
- Once you complete your Virtual Race, it will be automatically uploaded to Strava.
What should I do if I am having trouble logging in?
Make sure you are logging in with the correct NYRR username and password. Log in to nyrr.org and reset your username and password if you are prompted to, and then log in to the United Airlines NYC Half app with your new credentials.
When can I run the Virtual United Airlines NYC Half?
You can start your race any time between Saturday, March 12 at 12:00 a.m. and Sunday, March 20 at 11:59 p.m. in your local time for your race to upload successfully to Strava.
If you are recording your race in the United Airlines NYC Half app:
- The United Airlines NYC Half app is available between March 12 at 12:00 a.m. Eastern Time and at 11:59 p.m. Eastern Time (this will be converted to your local time on your phone).
- Race Start Time: You can start the race any time after 12:00 a.m. local time or 12:00 a.m. Eastern Time on March 12, whichever is later.
- Race End Time: You must finish the race by 11:59 p.m. Eastern Time on March 20 or you must start the race before 11:59 p.m. local time on March 20, whichever is earlier.
Please Note: Your result will upload to Strava, which is why the recording has to work within each app’s timeframes.
What are some tips to properly record my virtual race?
- Within App Settings, you can choose miles or kilometers for tracking.
- Do not put your phone on airplane mode during your virtual race. Network connection is required for the virtual race.
- You may listen to an audio experience during your race.
- You may pause your timer, but your race time will be your total elapsed time, which includes paused time.
- You may restart the race as many times as you like prior to completing the full 13.1 miles.
- You should run until the app shows your race is completed and you see the Congratulations pop-up screen.
I completed the race on the United Airlines NYC Half app but my result is slightly short on Strava. What should I do?
If you completed the race in the United Airlines NYC Half App and your result is short on Strava, please do not worry; we will include your result in the NYRR Results by March 24. <em
If you recorded your run on a backup GPS device and would like to appear on the Strava leaderboard, you may delete the short activity (recorded in the United Airlines NYC Half App) in Strava and upload the activity from your other GPS device to Strava.
Can I practice before the race?
Yes, you can complete the Practice 5K Run as many times as you like. You will hear audio at the start and the finish of the Practice Run. There will be many audio cues during the 13.1 mile virtual race.
It is required to record the Virtual United Airlines NYC Half with the app?
No, recording your virtual race with the United Airlines NYC Half app is optional. You can still run with any GPS device and upload your race to Strava to be included in the official results.
How do I give access to spectators to track my live location?
Go to My Race Details, Share Live Location, add the email address(es) of the spectators you wish to give access to and click Submit, toggle Share Live Location so that it shows as green.
As a spectator, how do I track runners’ live locations?
Go to Settings, Supporter Login, Add your Email, Enter the One Time Password, Add your Runner’s Name or Bib Number to Tracking. Click on the Runner’s Name, Map, you will then be able to see the location along the United Airlines NYC Half course and the live location.
The runner must give you access first before you add them to your Tracking screen. If you accidentally add the runner first, please log out of Supporter Login and go through the login process again.
As a spectator, how do I track runners’ locations along the United Airlines NYC Half course?
Add the runner's name or bib number to Tracking and you will be able to see progress along the United Airlines NYC Half course, as well as splits.