2023 Virtual TCS New York City Marathon Frequently Asked Questions

For the Guaranteed Entry and Team for Kids tiers, runners must complete the full 26.2-mile distance in a single run activity during one calendar day and upload the activity to Strava.

For the Finisher Medal and Love of Running tiers, runners can complete the 26.2-mile distance in multiple runs throughout the race period (October 28 to November 5), as long as the total mileage is 26.2 or more miles.

Your personalized race bib can be found in your confirmation email (the second email you would have received from NYRR after registering).

If you are already signed up for the Love of Running tier, you can just re-register for the Virtual Marathon at the Finisher Medal tier. Once you re-register, you will get all the perks of this tier, including a finisher medal upon race completion. There is no need to cancel your Love of Running registration.

To confirm your mailing address is correct or to edit your address, please log into your NYRR account and go to Dashboard > Account Settings > Mailing Address. Please make all updates to your address by October 28.

Runners who registered for the Guaranteed Entry or Team for Kids tier and completed the full 26.2-mile distance in a single run activity will be able to claim their 2024 TCS New York City Marathon guaranteed, non-complimentary entry in early 2024.

No. Registration for the Guaranteed Entry or Team for Kids tier is not open to runners registered for the 2023 TCS New York City Marathon or those who already earned entry to the 2024 TCS New York City Marathon. All runners can register for the Finisher Medal or Love of Running tier.

You must take the following steps in Strava for your virtual race to be counted:

• Set your activity privacy to "everyone"
• "Make sure your activity sport is set to "run," "handcycle," or "wheelchair"
• Before you finish your race, confirm that you ran slightly over the race distance. Running less than the 26.2-mile distance (or sometimes, even the exact distance) will not count as the completion of your virtual marathon and trigger the issue of your digital badge by Strava.
• Make sure the activity is a GPS upload. Manual uploads, treadmill runs, and activities where friends have "tagged" you do not count.

Log in to your NYRR account. Go to your Dashboard, then into Account Settings, and then to Apps & Services, and you will see your Strava ID number.

To view that account on Strava, type https://www.strava.com/athletes/ into your address bar, and copy and paste your Strava ID to the end of the URL (ex. https://www.strava.com/athletes/26503343).

Your Strava subscription trial can be found in your confirmation email (the second email you would have received from NYRR after registering). If you cannot find this email, please contact us at our Help Center .

In order to properly complete your virtual marathon, you will need your GPS activities uploaded to your Strava account. Run with any  Strava-compatible tracking device such as a GPS watch and sync your device to Strava, or record your run(s) directly on your phone using the ;Strava app.

You will only need to upload your run(s) to your Strava profile from one device. However, some runners prefer to run with two devices (such as their GPS watch plus the Strava app as a backup).

You should follow your own local time zone for the race time frame. You can start your race any time between Saturday, October 28 at 12:00 a.m. and Sunday, November 5 at 11:59 p.m. You must upload your run(s) to Strava by 11:59 p.m. (in your time zone) on Sunday, November 5.

No. However, you must complete the full 26.2-mile distance in a single run activity during one calendar day if you are in the Guaranteed Entry or Team for Kids tier.

Yes. For the Finisher Medal and Love of Running tiers you can complete the 26.2-mile distance in multiple run activities during the race period and upload the activities to Strava.

For the Guaranteed Entry and Team for Kids tier you must complete the full 26.2-mile distance in a single run activity during one calendar day and upload the activity to Strava.

Please try manually updating your activity distance on Strava by following the below instructions:

• Go to your activity page on the Strava website (this feature is currently not accessible in the mobile app).
• Click on the link directly below your current distance listed on the Activity Details page, where it says "Distance(?)" in small letters.
• From the pop-up, click "Correct Distance".
• When the status changes from "Calculating" to "Updated," refresh the page.

If you would like to revert the change, you can click the same link and click "Revert Distance". If this still isn’t properly updating your distance, please contact Strava at support@strava.zendesk.com.

Your race has been properly counted if you receive the digital badge in your Strava trophy case and your name is listed on the Strava challenge leaderboard. Race results will be available on NYRR Race Results and in your NYRR dashboard by Wednesday, November 15.